DES MOINES -- According to the newly released 2014 American Customer Satisfaction Index (http://www.theacsi.org) survey, member-owners belonging to not-for-profit electric cooperatives are more satisfied with their utility than consumers served by either investor-owned utilities (IOUs) or municipal utilities. Touchstone Energy Cooperatives received an overall customer satisfaction score of 81 - the highest score for any electric-only utility. Nationwide, cooperatives not affiliated with Touchstone Energy scored 80. IOUs and municipals received scores of 75 and 76 respectively.
In Iowa, overall scores were even stronger with the highest-ranking electric cooperative receiving a score of 87. Most of Iowa’s electric cooperatives are Touchstone Energy Cooperatives.
For the full story see the 05/27/2014 issue of the Vinton Eagle.